Platform service improvement: Why the industry needs a collective voice

If the numbers in wave three of our service impact study tell us anything, it's that platform service is improving, technically, but only in the thinnest possible increments. Advice firms are losing slightly fewer hours, apologising slightly less often, and reporting slightly fewer flashpoints. But none of it feels like real change. It feels like a sector nudging its way forward rather than addressing the underlying issues advisers face every day. Because I'm from Fife and enjoy making myself miserable, I prepared for this article by reading multiple accounts of fans (like me) priced ...