FSA says rules on advisers handling medical info adequate


The Financial Services Authority (FSA) has said general rules governing the handling of clients' medical information by advisers are sufficient after concerns were raised by a provider.

The regulator said its rules do not specifically cover advisers' roles in submitting applications for protection insurance, but are focussed on consumer outcomes, which it said provided adequate safeguards. It follows concerns raised by a provider earlier this year in a letter to the regulator. The unnamed provider said most advisers were "not trained or competent" at handling medical information supplied by clients. It said in-house research it had conducted suggested almost 70% of protection applications completed by advisers had some missing information. In a fifth (21%) of a...

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