FOS identifies bad advice after protection complaints

Two examples relate to mortgage payment protection insurance (MPPI), while another identifies an advice failure when selling income protection (IP). As part of its regular newsletter, the regulator notes that over the past year it has recognised a general increase in the number of complaints referred to it where the consumer is facing financial difficulties. It believes this reflects the tough economic climate and the harsher times that many consumers and businesses are currently facing. Some insurers have also reported an increase in fraudulent claims they think may be related to ...