End 'goalpost moving' and publish IP payments - Pioneer

The specialist IP provider believes addressing these issues would improve consumer faith and confidence in the industry. Speaking as the provider announced it paid 94% of its IP claims last year, Richard Wyatt-Haines, sales & marketing director at Pioneer, said he felt those policies which change definitions during claims were not benefiting clients. "The last thing you want as a customer is for your insurer to change the goalposts when you're still suffering," he says. "But there are still too many providers out there offering cover which changes the terms of payment during the cl...