2,000 and counting...James Hay email spam glitch continues

clock

Advisers fear they may be missing important queries from clients as emails from James Hay continue to flood their inboxes following a technical glitch that remains unfixed after five days.

IFAonline was first made aware of the problem, which led to around 100 advisers being bombarded with emails from James Hay throughout the weekend, on Monday. The company says it is working to rectify the fault, but five days later the issue has still to be resolved. One of the firms affected, Surrey-based Informed Choice, is still receiving the mailouts, and says it has received more than 2,000 since the problem started. Martin Bamford, managing director, says: "This is getting worse, not better. "We're literally having to sit here and delete emails in their hundreds, carefully...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

PA360: Clients' lack of understanding of advice value is 'concerning'

PA360: Clients' lack of understanding of advice value is 'concerning'

‘Anyone running a business needs to offer value to their clients’

Sahar Nazir
clock 25 April 2024 • 1 min read
PA360: Advice firms 'brush over' data integrity fundamentals

PA360: Advice firms 'brush over' data integrity fundamentals

‘Your business and your people are under attack constantly’

Isabel Baxter
clock 25 April 2024 • 1 min read
PA360: The need for a financial plan 'has never been higher'

PA360: The need for a financial plan 'has never been higher'

‘It needs to be done in a different and innovative way’

Isabel Baxter
clock 25 April 2024 • 2 min read