IFAs spend a day a week chasing providers

In addition, in 70% of the cases it is the IFA, and not an administrator, that is carrying out this task. According to Sesame’s Provider Service Index, 18% of firms have to spend at least 10 hours every week checking cases. The research also reveals 28% or respondents say their company sets aside between five and 10 hours for this task. The overall average was 5.4 hours per adviser or administrator each week, a marginal improvement on the 5.9 hours identified in a similar study in 2005. Sesame’s Provider Service Index found that 30% of adviser firms employ at least one person whose ...