Considering client emotions: Dealing with post-Budget anxiety

Advisers need to understand client emotions during 'turbulent times'

Isabel Baxter
clock • 4 min read

When dealing with client emotions and anxiety post-Budget, financial advisers must cultivate empathy and approach conversations with care, according to emotional intelligence expert James Woodfall.

In the wake of recent Budget announcements, it could be argued that a cloud of uncertainty and anxiety loomed over everyone, but especially business owners and the self-employed. Leading up to chancellor Rachel Reeves' speech, discussions were rife with speculation about potential changes to key financial reliefs, such as business asset disposal relief and adjustments to capital gains tax (CGT) which proved to come to light. In the announcement, the lower rate of CGT was raised from 10% to 18% and the higher rate was raised from 20% to 24%. Some would argue the atmosphere of negativit...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

Isabel Baxter
Author spotlight

Isabel Baxter

News editor at Professional Adviser

More on Your profession

Most of our industry has forgotten what advisers actually do

Most of our industry has forgotten what advisers actually do

‘Providers have a responsibility to better support advice firms’

Mark Sanderson
clock 16 March 2026 • 3 min read
Government unveils changes to FOS operations after landmark review

Government unveils changes to FOS operations after landmark review

New ten-year limit for bringing complaints

Isabel Baxter
clock 16 March 2026 • 5 min read
Feel Good Friday: Wise Investment employee takes on the Great Wall of China for charity

Feel Good Friday: Wise Investment employee takes on the Great Wall of China for charity

Raising funds for Katherine House Hospice

Professional Adviser
clock 13 March 2026 • 1 min read