Critical illness: On-going service proves 'life changing' for one client

Jon Pearce tells his moving story


Future Proof regularly contacts clients to remind them about their protection policies. This on-going service proved 'life changing' when Jon Pearce got his cancer diagnosis...

Every year we (at Future Proof) contact all of our clients as part of our on-going service. The purpose of our call (and the letter they subsequently receive) is to remind them what they are actually covered for and to check that the cover still meets their needs and circumstances. We also encourage our clients to complete the trust form, if it hasn't been returned to us at the time of our call. After arranging a policy, most of us soon forget what we are actually covered for (and for how long) and tend to focus on the monthly premium.   At the end of July, we called Jon Pearc...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes



Already a Professional Adviser member?


More on Critical Illness

Defaqto launches critical illness comparison tool

For Engage planning solution

Adam Saville
clock 12 February 2019 • 1 min read

Breast cancer still biggest cause of CI claims - Aegon

Group paid £56m in last decade

Adam Saville
clock 25 October 2018 • 1 min read

F&TRC rolls out age-banded critical illness analysis for advisers

Data from each insurer

Adam Saville
clock 27 September 2018 • 2 min read