TCF

MUST DO

SAVIOUR

CLAUSE

The Pensions Ombudsman has rejected a complaint alleging that Alexander Forbes Financial Services (AFFS) misled the complainant into switching from a final salary to a defined contribution (DC) pension scheme.

An independent financial adviser who admitted to offending a client while drinking alcohol has been given the right to appeal an employment tribunal's decision that her sacking was justified.

The FSA's ‘treating customers fairly' initiative has invited scorn from advisers who said it muddied waters that were previously clear. But not everyone thinks it was worthless…

FIRST WORDS

ODD REQUESTS

The Financial Services Authority (FSA) has proposed a set of rules dictating how firms which sold payment protection insurance (PPI) must contact potential mis-selling victims to inform them of their rights.

A shadow minister has claimed the FSA's Treating Customers Fairly (TCF) initiative has failed to adequately protect consumers.