TCF: Well it worked for me

TCF has failed. That was the verdict recently of shadow minister Chris Leslie. Indeed, of all the FSA’s various initiatives over the years, few have been as polarising as TCF, which was rolled out to all firms in 2007. But looking beyond the noise, there are advisers who say the initiative has helped them run a more efficient, customer-centric business. Better outcomes For David Brunning, managing director at Brunning Newman Houghton, the introduction of TCF has led to better customer outcomes. “Moving from a tick-box to an outcomes-based mentality was the right thing to do,” ...