Why client-centric TCF culture should be at the heart of every advice firm

Why client-centric TCF culture should be at the heart of every firm


Customer-centric business culture is all-important when it comes to TCF, writes Jon Everill. But it isn't something you can look up in the FCA handbook...

"Treating customers fairly (TCF) is a cultural issue. It is only through establishing the right culture that senior management can convert their good intentions into actual fair outcomes for consum...

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