Why client-centric TCF culture should be at the heart of every advice firm

Why client-centric TCF culture should be at the heart of every firm

clock

Customer-centric business culture is all-important when it comes to TCF, writes Jon Everill. But it isn't something you can look up in the FCA handbook...

"Treating customers fairly (TCF) is a cultural issue. It is only through establishing the right culture that senior management can convert their good intentions into actual fair outcomes for consumers." So begins the Financial Services Authority (FSA) update paper on ‘Treating customers fairly - culture' issued in July 2007. The paper set out the cultural framework the then regulator expected supervisors to follow when assessing the risks a firm's culture presents to its TCF obligations. A lot has happened since then, not least the demise of the FSA in favour of the new and improve...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on TCF

TCF

Chris Davies: Are you still treating customers fairly?

Build a constructive culture

Chris Davies
clock 14 May 2018 • 4 min read
TCF

IFA submits portfolios for independent verification; gets top marks

An independent advisory business is set to submit its investment portfolios for regular scrutiny after independent tests were carried out on a trio of live client cases.

Scott Sinclair
clock 04 August 2015 •
TCF

Why client-centric TCF culture should be at the heart of every advice firm

Why client-centric TCF culture should be at the heart of every firm

Jon Everill
clock 06 May 2015 •