The Financial Conduct Authority (FCA) is not prescriptive about how firms deliver their services because it knows advice can be given in an "infinite variety of ways" - but it has communicated four steps firms should follow to satisfy its requirements....
The former boss of the Co-op was lambasted by MPs for having ‘selective amnesia' after he claimed its stricken bank is an innocent victim of the financial crash.
Advisory firm Bellpenny has selected Voyant Adviser as the financial planning tool for its advisers and wealth managers.
Half of advisers have thought about launching an execution-only proposition following the introduction of the Retail Distribution Review (RDR), according to a recent poll, despite regulatory scrutiny of the market.
The Financial Ombudsman Service (FOS) has reported a 39% increase in overall complaints against financial products, with increases in claims related to self-invested person pensions (SIPPs), personal pensions and annuities.
Financial services firms must listen to the feedback their customers give in order to stop the "cycle of scandal" that has beset the industry, the Financial Ombudsman Service's (FOS) chief ombudsman has said.
The Financial Services Compensation Scheme (FSCS) has declared a further 18 advisory firms in default.
The Co-operative Bank has said it expects to shell out a further £100m in compensation to cover "revised" estimates on claims made over the sale of PPI.