Regulation

Complaints data for 2020/21

Investor was in poor health

Time just marches on

But improvements to consumer service broadly welcomed

Shared understanding

Compulsory training courses

'Seismic shift'

Pension transfers will be red-flagged and blocked if savers have been approached via social media under stronger anti-scam plans set out by the government on Friday.

Four-week consultation

Still £133m higher than last year