Regulation

Programme of work, targeted reviews and charging changes

To be 'a case to watch'

In response to civil proceedings from the regulator

Confiscation order against convicted fraudster Daniel Pugh

Accused of promising financial rewards for personal details

'Questionable deals' could put fans’ cash at risk

Uses an attitudinal-based assessment

'Annual reviews have historically acted as a safeguard against disengagement'

'Managers need to know what to look for and what to do in the moment, including when to escalate'

‘We’ve protected people from the downside but we haven’t exposed the upside’