Regulation

'Questionable deals' could put fans’ cash at risk

Uses an attitudinal-based assessment

'Annual reviews have historically acted as a safeguard against disengagement'

'Managers need to know what to look for and what to do in the moment, including when to escalate'

‘We’ve protected people from the downside but we haven’t exposed the upside’

Scale-up Unit now available to solo-regulated businesses

In response to FCA and FOS consultation paper

Closed 265 whistleblowing cases between January and March

Richard Faithfull failed to pay back £529,961

Follows customer vulnerability work