Technology

This summer marks the third birthday of Tele-interviewing in the UK, and even the most negative diehards must acknowledge it is now part of the protection landscape.

In the wake of the recent damning Watchdog report on non-disclosure I wonder if the industry is going to react. It knows the majority of disputed claims is due to non-disclosure and that this is too high.

A leaked consultation paper from the Association of British Insurers on telephone and online applications for protection insurance has been criticised for ignoring the issue of customer signatures.

Diane Buckley, outlines the development of the e-signature and asks what effect they will have on IFAs and their communications between insurers and clients