ABI criticised for ignoring signature debate

The paper, which follows draft guidance published in October, says the issue of customer signatures falls outside the scope of the consultation because it is “a business risk”. But Andy Milburn, IFA market manager at Progress from Royal Liver, says the most important aspect of tele-underwriting best practice is customer signatures and describing the issue as a business risk is not acceptable. He believes the ABI should make it best practice for providers to put customers on risk immediately and then give them three months to return their application with a signature confirming the inf...