Sheldon Mills

As AI becomes embedded in FS governance can no longer be treated as an afterthought

According to review into how AI could reshape retail financial services

Competition director to exit after eight years

Study will be launched later in 2024/25

'There is a need to act to address harm'

‘They have the opportunity to engage with clients on a flexible basis’

Many fair value assessments found to not be relying on solid data

Includes a 24-hour cooling-off period for first time investors

The watchdog will be using its supervisory powers to enforce rules

Spending more time educating clients on Consumer Duty would pay off