The Mills Review: AI innovation must be matched by AI governance

I attended the launch of the Financial Conduct Authority's Mills Review AI and the future of retail financial services  which is likely to become one of the defining papers shaping the future of artificial intelligence within UK retail financial service sectors. Rather than debating whether firms should adopt AI, the review focuses on a more important question: how do we accelerate innovation while maintaining consumer trust, market integrity and effective supervision? The message was clear. AI is no longer simply an efficiency tool. It is becoming embedded across customer journeys, o...