Protection

Complexity and uncertainty create frustration for consumers and operational drag for advisers

More concerned about AI used in claims than underwriting

Vital that clients are kept informed

'There are some issues the FCA would like to tackle'

Critical Thinking 2026 report finds

Follows £260m acquisition

Cites pension investment and bulk purchase annuities focus

Could help address protection gap

The regulator pledged to release its final report in Q3 2026

FCA: 'We want to support firms in narrowing the protection gap.'