‘Everyone is talking about AI, but no one really knows everything yet’
‘You should remember that the UK is a nation of skim readers’
‘Depends on the person and if they want the client-centric element’
‘You have to proactively seek engagement and understand them’
‘Trade bodies and FCA are both funded by us so should be giving back more’
‘You cannot rely on people deciding what to do in the moment’
Lawyer Philippa Hann reflects on her work around the pensions case
Ben Wright joins as director and Carla Brown and Daniel Williams as VPs
Firms can identify areas of improvement with the new tool
‘Building rapport and trust is essential when working with clients’