Ombudsman
Regulation
A Financial Ombudsman Service executive has urged firms to "embrace, encourage and celebrate" complaints, arguing they need to plan for imperfections.
25 September 2012
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Regulation
The Legal Ombudsman has warned the sector is at risk of dragging down its reputation to the level of the financial services industry through the mis-selling of confusing legal products and services.
11 July 2012
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Regulation
The Financial Ombudsman Service (FOS) has set its budget for 2012/3 at £191.1m, meaning both the case fee and total levy will be frozen for the third year running.
27 March 2012
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