Friends Life

Failed to transfer pension correctly

Sold for £340m

Life, general and health insurance arms to merge

Three tiers of critical illness cover

Additional financial support if condition is 'severe and life-changing'

Complaints driven by general insurance sales

Sources say Axa is fed up with UK regulation

Gross redemptions at £4.5bn

Third quarter figures offer evidence of turnaround, says Aviva chief

Providers rated for income protection and family income benefit offerings