FOS

The Financial Ombudsman Service (FOS) has ruled out charging "nominal" fees to complainants, agreeing with Parliament's view the service must be free to ensure the public's confidence in it.

An IFA has been ordered to repay a £7,400 upfront fee it received from a client who subsequently felt its recommendations were inappropriate, following a final decision from the ombudsman.

Three investments in off-plan property firm Arck totalling £45,000 were too high risk and complex for a client, the Financial Ombudsman Service (FOS) has ruled, despite the adviser's claims he had previously invested in similar schemes.

Financial Conduct Authority (FCA) technical specialist Rory Percival has denied there are "significant" differences in what the regulator thinks is adequate due diligence undertaken by firms and how the ombudsman finds in dispute cases.

The Financial Ombudsman Service (FOS) has directed a complainant to his former adviser after ruling a charge levied on his investment by his platform was "fair and reasonable".

The Financial Ombudsman Service (FOS) has ordered an equity release provider to repay a client the cost of a lifetime mortgage after it found the client had received bad advice.

Complaints to the Financial Ombudsman Service (FOS) about annuities and income drawdown products have seen an uptick the since the March Budget, new figures have shown.

The Financial Ombudsman Service (FOS) is determined to shed its reputation as an anti-adviser body, its chief executive has said.

Banking giant HSBC has been told to return the trail commission it took from a retiree for ongoing pensions advice it never delivered.

A retiree who asked his adviser to review a recommendation to invest in Arch cru under a consumer redress scheme set up by the financial regulator has won compensation after taking his case to the Ombudsman (FOS).