FCA

The Financial Ombudsman Service (FOS) has ruled in favour of four complainants who separately claimed they were given unsuitable advice to transfer their personal pensions to new plans permitting investment in overseas property.

Three systems advisers could use

The adviser who records all client encounters

Fears pension providers will struggle under huge inflows of customer requests come 6 April are "well-founded" as too little has been done to address communication processes, according to PwC.

Financial Conduct Authority (FCA) chief executive Martin Wheatley has called on firms to do more to support vulnerable customers, saying their mistakes made difficult situations worse "too many times".

Wealth management firms are facing more serious consequences from a failure to meet suitability requirements as the regulator puts practices under fresh scrutiny.

Troubled overseas property investment scheme Harlequin has put its headquarters up for sale.

Restricted advice network giant Sesame witnessed a near-30% fall in new complaints in the second half of last year, as customer gripes related to banking and credit cards rose.

The regulator is to investigate claims that some retirees who use pensions freedom to access their savings will be hit with ‘rip-off' charges, according to the Daily Telegraph.

MPs have criticised the regulator's handling of last year's media blunder around an upcoming closed book review, saying it had been a "major self-inflicted distraction" and "created a false market in life insurance shares".