Restricted advice network giant Sesame witnessed a near-30% fall in new complaints in the second half of last year, as customer gripes related to banking and credit cards rose.
The Friends Life-owned business reported 1,025 complaints between July 2014 and January 2015 to the Financial Conduct Authority (FCA), against a total of 1,446 in the previous six months. Most complaints against the group continued to relate to decumulation, life and pensions, with 574 incidences in the latest period. Some 135 were investment complaints. The group was again the only advisory company to appear in the data. The last occasion another advice business was present was Openwork in the second half of 2013. Another notable group to appear in the latest figures was Hargreave...
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