complaints handling

Phoenix Life attracted more than 400 complaints in the final six months of last year, according to latest data from the Financial Ombudsman Service (FOS).

Lawyers are warning that advisers will suffer from the Financial Ombudsman Service (FOS) practice of increasingly splitting complaints to achieve maximum rewards for consumers.

The Association of Professional Financial Advisers (APFA) is preparing to challenge the Financial Ombudsman Service (FOS) this week over what it considers inconsistent case verdicts on advisers.

The Financial Ombudsman Service (FOS) has reported a 39% increase in overall complaints against financial products, with increases in claims related to self-invested person pensions (SIPPs), personal pensions and annuities.

The Financial Conduct Authority (FCA) has launched enforcement action against at least one medium size firm for failing to handle payment protection insurance (PPI) claims properly, after it found "serious problems" at two thirds of the firms it reviewed....

The Financial Ombudsman Service (FOS) has said it welcomes a regulatory review into how "major" financial institutions handle complaints, but warned it first needed to look at the barriers to complaining.

The Financial Ombudsman Service (FOS) has teamed up with charity Age UK and consumer magazine Which? to get a better insight on how to use age when evaluating a complaint.

The Financial Ombudsman Service's (FOS) executive team has earned a total of £1.442m including benefits in the 2012/13 financial year, according to its audited directors' report and financial statements published last week.

The Financial Ombudsman Service (FOS) has seen a 179% increase in complaints about financial products and services in the first quarter of the 2013/14 financial year.

The Complaints Commissioner has used his annual report to highlight problems his office faced when dealing with the Financial Services Authority (FSA).