FOS to focus on age when making decisions

In its newsletter Making Assumptions out today, chief executive and chief ombudsman Natalie Ceeney explained that age can be a "particular relevant" factor when deciding on a complaint in order to avoid making snap decisions based on assumptions. She wrote: "We know from the cases we see that older people experience many of the same financial problems as younger people. But we also know that someone's age can be particularly relevant in certain situations. "It's less about 'noting someone's age' and more about listening to, and taking account of, where they're coming from - their unde...