Aegon has been ordered to pay compensation to a client after its re-platforming move led to the customer being shut out of the platform for two weeks and unable to trade for even longer.
The platform's customer - designated 'Mr B' by the Financial Ombudsman Service (FOS) - started experiencing difficulties with his online account in May 2018, when Aegon moved 400,000 clients and £37bn...
Bought plans in 1988 and 1989
To be added to model portfolio service
Launched 25 September