One of the most difficult challenges facing financial advisers is customer engagement and the associated issue of "moral hazard", says Andy Sutherland in our latest Adviser Champions interview.
The TCC director of advisory services warns there is a "real danger" of clients becoming reliant on a "compensation culture", pointing to the risk of "going blindly into things like pension drawdown or...
'FCA indicated it could penalise the firm'
The first rule of customer service
Sold property business
Warning of consumer credit bubble
12 financial planners on the panel