One of the most difficult challenges facing financial advisers is customer engagement and the associated issue of "moral hazard", says Andy Sutherland in our latest Adviser Champions interview.
The TCC director of advisory services warns there is a "real danger" of clients becoming reliant on a "compensation culture", pointing to the risk of "going blindly into things like pension drawdown or...
£300bn of liabilities
View from the front row
Transfer from occupational scheme
Appointed by FCA and PSR boards