The Financial Conduct Authority (FCA) has for the first time distinguished between advice and guidance in the way it records complaints.
The regulator used to categorise complaints against financial services firms under 'misleading advice/guidance', 'arranging', or 'inappropriate sales technique'. But in an update published on 23 July,...
Putting the tech into protection
Square Mile’s series of informal interviews
Fallout from Haywood suspension
Launching later in 2019
£80bn funds under calculation