The Financial Conduct Authority (FCA) has for the first time distinguished between advice and guidance in the way it records complaints.
The regulator used to categorise complaints against financial services firms under 'misleading advice/guidance', 'arranging', or 'inappropriate sales technique'. But in an update published on 23 July,...
Caring for children and elderly relatives
Similar to June 2007
Square Mile’s series of informal interviews
Fine reduced to £60,000
Two roles created