Financial Conduct Authority (FCA) chief executive Martin Wheatley has called on firms to do more to support vulnerable customers, saying their mistakes made difficult situations worse "too many times".
Wheatley (pictured) said he did not expect firms to perform "a wholesale redrawing" of their processes and systems or for their customer-facing staff "to become social workers". But he expects firms...
According to Cicero report
Adds 24 staff, three offices and £275m AUA
Launches Junior ISA and retirement accounts
Schroders tops 2019 list
24 companies wound up