Advice firms are misallocating their most expensive resource

In most UK advice firms, there is a resource allocation problem hiding in plain sight. Adviser time, the most expensive, most regulated, and most commercially valuable resource in the business, is being routinely deployed on work that does not require it. The annual client review is the clearest example. It is central to ongoing service delivery, essential for Consumer Duty compliance, and critical for client retention. No one disputes its importance. The question is whether it requires a qualified adviser to deliver it, and whether the current model of delivery is economically sustainab...