Jamie Hoyle explores three communication surveillance gaps advisers should be aware of...
Mid-sized financial services firms carry enterprise-level communication risks without enterprise surveillance capabilities. These gaps lead to regulatory fines, operational losses, and reputational damage that can destabilise even well-established firms. The three surveillance gaps below create significant exposure. Identifying them early is the difference between proactive risk management and costly cleanup. Gap 1: Cross-channel blind spots Modern business conversations don't stay in one place. A discussion starts in Microsoft Teams, continues via text message, and wraps up in What...
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