There’s a saying that goes, ‘when you assume, you make an ass out of you and me’.
PA's top story this week serves as a cautionary tale on making assumptions when communicating with third-party providers. A financial planning firm has been smashed with a six-figure Financial Ombudsman Service (FOS) payout order, and not over the quality of its advice. Instead, the business had been involved in a mix up with a third-party over a missing and critical piece of paperwork. The result was a long-winded "nightmare" for the business and its client. With the FOS focused squarely on the adviser's share of slip ups, the financial advice business is ultimately the pack horse on...
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