Editor's view: Don't be a FOS donkey

The editor's Friday Night Takeaway from 26 July

Jen Frost
clock • 2 min read

There’s a saying that goes, ‘when you assume, you make an ass out of you and me’.

PA's top story this week serves as a cautionary tale on making assumptions when communicating with third-party providers. A financial planning firm has been smashed with a six-figure Financial Ombudsman Service (FOS) payout order, and not over the quality of its advice. Instead, the business had been involved in a mix up with a third-party over a missing and critical piece of paperwork. The result was a long-winded "nightmare" for the business and its client. With the FOS focused squarely on the adviser's share of slip ups, the financial advice business is ultimately the pack horse on...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Advisers urged to prioritise mindset over products in retirement planning

Advisers urged to prioritise mindset over products in retirement planning

Defaqto conference panellists urge shift to service-led, goal-driven strategies

Sahar Nazir
clock 02 May 2025 • 1 min read
PA360: 'Clients crave certainty, not solutions' – advisers urged to listen harder

PA360: 'Clients crave certainty, not solutions' – advisers urged to listen harder

‘Are you really listening to your clients?’

Sahar Nazir
clock 02 May 2025 • 2 min read
PA Asks: Should the cash ISA limit be cut?

PA Asks: Should the cash ISA limit be cut?

Plus, which business leader inspires you, redundancy cover and NFTs

Professional Adviser
clock 02 May 2025 • 1 min read