Today is Consumer Duty’s third birthday and its impact on the profession and financial services more widely is undeniable.
In the advice space, we've seen a move towards more client-driven models with greater focus on transparency, fair value and doing better when it comes to vulnerability. As NextWealth's Emma Napier put it in a column for PA: "Three years on, Consumer Duty is now the single biggest force shaping advice business models." In cases, it has paved the way for greater flexibility; for example, the FCA has proposed scrapping the annual suitability review cycle requirement, so long as firms can evidence that periodic suitability assessments are carried out in keeping with Consumer Duty. It h...
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