With firms and clients forced to make the most of their existing gadgets and engage with new online functionality, Nick Eatock explores whether coronavirus could make clients more comfortable with adviser technology.
In recent weeks, the UK has seen a boom in the use of video and voice calls via laptops and iPads. On 23 March, the day the UK lockdown was announced, Zoom was downloaded 2.13m times globally according to Apptopia, compared to a daily average of 56,000 in January. Similarly, at the end of May, EE's network reported that traffic for communications apps including Zoom, Teams, Skype and WhatsApp, had soared by 45% compared to pre-pandemic levels. Many advice firms have used these services as part of their normal working practices for some time, but the lockdown has motivated more of us to m...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
