Tim Sargisson: It's all about trust, stupid - Part 3

'Culture is dictated from the top'

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Tim Sargisson: "Ultimately, the Senior Managers within the firm become personally responsible for the adviser’s actions in the future."
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Tim Sargisson: "Ultimately, the Senior Managers within the firm become personally responsible for the adviser’s actions in the future."

In the third installment of Tim Sargisson's trust-focused columns, the Sandringham chief discusses how the incoming Senior Managers & Certification Regime should move the culture of financial advice firms in the right direction

The FCA's recent £31m fine of Standard Life appears to further support the demise of an industry-wide culture centred on product sales, as well as reinforcing the need to focus on delivering customer outcomes...

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