Tom Ellis: The cruel reality of re-platforming

Since the lang cat market analysis manager Terry Huddart first warned the client migration element of re-platforming could be wholly unpredictable - dubbing it the "live ammunition" phase of the process - I have aimed to include this warning in all relevant articles in Professional Adviser and its sister publication Multi-Asset Review. It is a part of re-platforming whose associated risks cannot be understated and Aviva's keenly-felt and well-documented issues since its launch - after a single weekend of client migration to its new platform - have only served to reinforce this point. ...