Every day we ask advisers for their tips on managing clients when they go on holiday...
Colin Last, director, Tamar IFA Limited: "When I first started my own business as an IFA, this was one of my biggest issues. I felt that I couldn't afford to take any time off as I would be leaving my clients 'stranded'. I then approached an ex colleague of mine to act as locum to cover me whilst I was away and the best that this could offer was my clients were able to speak to someone rather than leaving a message on the answerphone. I then took on a part time administrator, which meant that clients only had to wait a maximum of 24 hours before their call was returned. Since then ...
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