Consultation, consultation, consultation

The trouble with consultation, some say, is that it can be a bit of a misnomer. Sometimes the views of the respondents are heard and then ignored, rendering the consultation no more than lip service. After the period of so-called consultation the outcome is what the planners had intended all along. But sometimes consultation works. Sometimes, the bodies responsible for making decisions that will affect the public consult with a group of people who are in a position to give informed views and advice. This was the case recently with discounted gift trusts (DGTs). HM Revenue & Customs...