Regulators urged to hold pension transfer 'bad actors' to account

Experts speaking to Professional Adviser are calling for urgent regulatory intervention and mandatory transfer-time reporting. Pension transfer delays have escalated into a regulatory flashpoint as slow or inconsistent timelines are undermining client outcomes, affecting client trust, and in some cases leaving savers trapped in poor-value schemes. Consumer Duty Alliance CEO Keith Richards said delays are now a direct test of whether firms are meeting their obligations under Consumer Duty. "Pension transfer delays are a breach of the Consumer Duty principle," he said. "They can lead...