The Investing and Saving Alliance (TISA) has urged the Financial Conduct Authority (FCA) to refine aspects of its proposed targeted support framework, warning that the current draft risks confusing consumers and creating operational challenges for firms.
In its latest response to the regulator's consultation, TISA said it continues to back the principle of targeted support but raised concerns over the FCA's proposed mandatory signposting rules for pension communications and its approach to remuneration disclosures. TISA said the FCA's proposed signposting rules could require firms to direct customers towards targeted support services before those services are fully operational, potentially creating confusion for consumers and unnecessary compliance burdens for firms. The alliance warned that such requirements could also apply to ...
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