Consumer Duty two years on: Challenges remain for advisers

The Duty, introduced 31 July 2023, was billed as a regulatory principle aimed at embedding good customer outcomes for financial services. Advisers faced fee pressure and the challenge of fair value Regulatory requirements continued to dominate the list of adviser concerns, according to Benchmark commercial director Gillian Hepburn. Speaking to Professional Adviser, Hepburn said: "The biggest challenge for advisers at the moment is regulation and you can kind of put money on it that that always comes out as the number one challenge." Hepburn referred to the Schroders UK Financial ...