CII and PFS threaten action after recent 'online harassment'

Several incidents witnessed, bodies say

Jen Frost
clock • 1 min read

The Chartered Insurance Institute (CII) and Personal Finance Society (PFS) have warned members that they will take action against individuals seen to have engaged in online harassment after “several incidents” were reported in recent weeks.

In a joint statement shared today (14 August), the bodies cautioned that harassment of members, board representatives or CII and PFS employees "will not be tolerated". The pair pointed to recent incidents that have "caused upset to individuals, and have the potential to have caused an erosion in public trust of our professions". The CII and PFS further noted that unprofessional behaviour, including online, is likely to be referred for consideration under the CII disciplinary process as a potential breach of the CII Code of Ethics. "Should any breaches be found, appropriate action w...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Feel Good Friday: Quilter pledges £3m towards financial education

Feel Good Friday: Quilter pledges £3m towards financial education

Alongside £1m in grants supporting charities

Professional Adviser
clock 13 February 2026 • 1 min read
Brits unlikely to see IFAs despite Budget impact

Brits unlikely to see IFAs despite Budget impact

Just 19% were likely to seek advice, Continuum finds

Isabel Baxter
clock 12 February 2026 • 3 min read
Treasury consults on AR regime adding further FCA and FOS permissions

Treasury consults on AR regime adding further FCA and FOS permissions

Amid concerns about consumer harm and weaknesses in oversight

Isabel Baxter
clock 12 February 2026 • 3 min read