'It's time to redefine communications in financial advice'

Speaking to Professional Adviser, Legado founder and chief executive Josif Grace highlights the issue of the advice industry being hampered by inadequate technology. "Our research shows that 88% of advisers believe that the industry is hindered," he says. "Whilst advisers have invested heavily in technology that helps them to digitise their back-office processes, like cash flow modelling what they have failed to do is digitise the front office, so their client interactions are outdated." Legado's research also found that 90% of advisers prefer an audit trail of communications. "...