Getting timely client responses a 'significant challenge' for advisers

‘Onerous and time-consuming’ admin a barrier to effective communication

Isabel Baxter
clock • 1 min read

Obtaining timely responses from clients is a significant challenge for advisers with 69% of respondents citing this as a major issue, according to FE Fundinfo.

Its 2024 Financial Adviser Survey also found that 54% pointed to onerous and time-consuming administration as a barrier to effective communication. The research also highlighted the range of communication methods used by advisers to deliver personalised advice. Face-to-face meetings continue to dominate, it found, with 93% of advisers conducting annual reviews in person. Security concerns are front of mind for advisers when electronically communicating with clients, according to FE Fundinfo. While most advisers (61%) use client portals, other less secure methods like email (84%) st...

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