Technology helping firms avoid disparate client outcomes

Business consultant Dorian Hughes said some the most successful firms are building scalable and repeatable processes by utilising technology. Web applications that centralise data, research, governance, oversight, and consumer outcomes are allowing firms to "quickly demonstrate" that they are complying with the Consumer Duty, according to Hughes. "The Financial Conduct Authority's own guidance states that firms should continue to make improvements in line with good practice," he said. "As an evolution not a revolution, the Consumer Duty is not a once and done exercise, so we can ex...