Crucial that advisory firms 'scale up' for better client outcomes

Speaking as part of a panel at NextWealthLive 2024, Argentis head of client and proposition Natalie Kempster said that the advice industry landscape has changed "dramatically". "There are more and more advice businesses operating at scale." Bigger firms give advisers access to "cutting-edge technology", she added. Kempster noted that although one of the main benefits of smaller businesses is client personalisation in their service, regulatory data requests are a challenge for them.   "The reality is that smaller firms will be gobbled up by consolidators." She continued: "The ...