Lack of increased provider satisfaction among industry

In the latest PA Asks, 55% of the respondents said their satisfaction with providers has stayed the same while 38% said their satisfaction has decreased. A comment from one pundit who said their satisfaction has increased read: "It appears across the board that there are more staff answering phone calls on new business telephone service versus existing client servicing." One respondent whose satisfaction stayed the same said: "Some are better, some are worse, overall about the same." Another added: "The question implies a level of satisfaction, the sad fact is they are all pretty u...