Advisers falling short on basics with client communication

Speaking today (8 February) at The Lang Cat's Regenerate 2024 conference, chief executive Petronella West urged advisers to focus on building relationships with clients to "get under the skin of what money means to them". "Clients value consistency," she said. "People have financial advisers because they want someone who can see it all." Satis Wealth Management Chartered financial planner Hitesh Jogia echoed West and warned advisers against underestimating the value of simplicity. "Some advisers not doing the basics and listening to what their client wants," he said. "Advisers m...