Advisers struggle to measure full fair value requirements

The ‘Meaning of Value' report which both firms collaborated on showed that although 34% of advice firms included do measure fair value, 28% do not measure customer satisfaction or fair value, 28% responded yes but do not explicitly measure fair value, and 10% responded ‘other'. One pundit quoted in the report said: "Only anecdotally at reviews at present, but looking to implement a measurable survey. We try to measure satisfaction via surveys and reviews, but measuring value is difficult as it is subjective and unique to the individual." Another said: "Demonstrating value, which you a...